Frequently Asked Questions

To find the desired product, use:

• Menu
• Search bar

Menu:

Click the menu button and select the appropriate section and category.

In the selected product category, you can use various filters and sort by popularity, rating, price, discount, update for more convenient searching.

Search bar:

To find the desired product, enter its name or title in the search bar. Use several parameters in the search query to make the result more accurate.

For example: "Short red dress", or "Wooden constructor"

The received goods can also be filtered by various parameters or sorted.

Our marketplace presents goods from different manufacturers, so the size chart may differ.

Before choosing, read the size chart:

In the size selection field, the gray color indicates the correspondence to the Russian size.

Also, before placing an order, you can ask a question directly to the seller, to clarify additional information about the product. You can do this at the bottom of the product card, in the "Questions" section.

In the product card, the question will be posted after receiving a response from the seller. It is convenient to track the response to the question in the "Reviews and questions" section of your personal account.

You can check information about new arrivals with the seller. To do this:

• Open the product card
• Scroll down
• Select the "Questions" tab
• Ask the seller a question

It is convenient to track the response in the "Reviews and questions" section of your personal account.

Also, the product may appear in stock if the buyer who ordered it refuses it.

To track the receipt of the product, add it to "Favorites". To do this:

• Select the size you are interested in
• Click the "Add to Favorites" button

The seller specifies information about the product in its card:

• In photos or in videos
• In the description
• In the product parameters

If this information is not enough, you can clarify additional information directly with the seller.

To do this, in the product card, open the "Questions" section and ask your question. The section is at the bottom of the card.

The seller does not have a time limit for a response, but as a rule, the response is received promptly, since the seller is interested in new orders. The question will be published in the product card after the seller's response is received. It is convenient to track the receipt of the response in the "Reviews" section of your personal accountand questions».

Add the product to "Favorites":

On a computer or laptop:

• In the catalog: hover over the product and click the "heart" icon. If the product has sizes, the site will prompt you to select the desired one. After selecting the size, the product will be added to the "Favorites" section of your personal account.
• In the product card: select the size (if the product has one) and click the "heart" icon next to the "Add to cart" button.

On a mobile device:

• In the catalog: click the "heart" icon next to the "Add to cart" button.
• In the product card: click the "heart" icon in the upper-right corner of the product photo.

If the product has sizes, the site will offer to select the desired one. After selecting the size, the product will be added to the "Favorites" section of your personal account.

If you have not received a confirmation code to your email, please follow these steps:

• Check your Spam or Junk folder - sometimes emails with codes can end up there. If the email ends up in this folder, move it to your Inbox folder so that you do not miss future messages. Also, check your email filter settings - emails from our service may be blocked or marked as spam.
• Make sure your mailbox is working properly - check if you can send and receive emails. Sometimes, mail servers may be temporarily down or block incoming messages. Try sending a test email to your address to make sure that the mail system is functioning properly.
• Check that you entered the correct email address - there may have been a mistake when entering the address. In this case, you will need to re-enter the correct address and request the code to be sent again. Pay special attention to possible typos in the domain, such as "gamil.com" instead of "gmail.com".
• Request a re-sending of the code - follow the link on the website to re-send the verification code. Make sure you are entering the correct email address to receive the code. Sometimes it may take a few minutes for the re-sending to take place, please be patient and wait a little.
• Contact our support team - if none of the above steps helped, please contact our support team. Describe your problem in as much detail as possible, indicating what you have already done so that we can help you quickly. Include your name, email address, and, if possible, attach screenshots from the screen so that our support can quickly investigate the situation.

We recommend that you always check the correctness of the data entered and monitor the operation of your mailbox to avoid similar problems in the future. If the problem occurs regularly, you may consider using an alternative mail service to register on our site.

To register on our site, follow these steps:

• On the main page of the site, click on the "Registration" button.
• Fill out the registration form, indicating your email, name and other required information.
• Think of and enter a strong password. Make sure your password contains at least 8 characters, including upper and lower case letters, numbers and special characters.
• Click the "Register" button.
• Check your email for a registration confirmation letter.
• Follow the linkin the email to confirm your account and complete your registration.

Once you have completed these steps, your account will be created and you will be able to log in to the site using your email and password. If you have any problems with registration, please contact our support team for assistance.

If you have forgotten your account password, follow these steps to recover it:

• On the account login page, click the "Forgot password?" link.
• Enter the email address you used when you registered.
• Check your email for an email with password recovery instructions.
• Follow the instructions in the email to create a new password. Make sure the new password is strong and unique.
• Once you have successfully changed your password, use the new password to sign in to your account.

If you did not receive an email with instructions or have any other problems with password recovery, please contact our support team for assistance.

If you need to change the email address you provided when you registered, follow these steps:

• Log in to your account on our website using your current email address and password.
• Go to "Settings" or "My Account".
• Select the "Change Email" option.
• Enter your new email address and confirm the change by following the on-screen instructions. You may be asked to enter your current password to confirm the change.
• Check your new email address for a confirmation email and follow the instructions to complete the change.

If you have any issues changing your email address, please contact our support team for assistance.

If you have forgotten your account password, follow these steps to recover it:

• On the account login page, click the "Forgotten password?" or "Recover password" link.
• Enter the email address you used when registering.
• Check your email for an email with instructions on how to recover your password.
• Follow the instructions in the email to create a new password. Make sure the new password is strong and unique.
• Once you have successfully changed your password, use the new password to log in to your account.

If you did not receive an email with instructions or have other problems with recovering your password, please contact our support team for assistance.

If you want to delete your account, follow these steps:

• Log in to your account on our website.
• Go to the "Settings" or "Personal Account" section.
• Select the "Delete Account" option.
• Confirm the deletion of the account by following the on-screen instructions. You may be asked to enter your password to confirm the action.
• Please note that after deleting your account, all your data will be deleted and it will be impossible to restore your account.

If you have any questions or problems deleting your account, please contact our support team for assistance.

To change your personal information in your account, follow these steps:

• Log in to your account on our website.
• Go to the "Settings" or "Personal Account" section.
• Select the "Edit personal information" option.
• Make the necessary changes, such as name, phone number, address and other data.
• Save your changes by clicking the "Save" button or similar.

If you have any problems changing your personal information, please contact our support team for assistance.